1. Who we are
Rahacards is operated by Flywave Technology Limited ("Flywave", "we", "us", "our"), a company registered in England and Wales.
Data controller contact: privacy@rahacards.com
2. What data we collect
When you purchase a Rahacard or use our service, we may collect:
— Name and contact details (email, phone number / WhatsApp)
— Payment information (processed securely via Paystack — we do not store card details)
— Card recipient details (if you're sending to someone else)
— Booking and transaction history
— Device and usage data (browser type, IP address, page views) via analytics
We collect only what is necessary to provide the service.
3. How we use your data
We use your data to:
— Issue and deliver your Rahacard
— Process bookings and communicate confirmations
— Provide customer support
— Send service-related communications (transaction receipts, booking updates)
— Improve our product and venue network
— Comply with legal obligations
We do not sell your data to third parties. We do not use your data for advertising.
4. Legal basis for processing
We process your data under the following legal bases (UK GDPR):
— Contract performance: to issue and deliver the card you purchased
— Legitimate interests: to improve our service and prevent fraud
— Consent: for any optional marketing communications (you can withdraw at any time)
5. Data sharing
We share your data only with:
— Payment processors (Paystack) — to complete transactions
— Participating venues — only the booking details they need to confirm your reservation
— Analytics providers (anonymised data only)
— Legal authorities where required by law
We do not share data with advertisers, data brokers, or unrelated third parties.
6. Data retention
We retain transaction and booking records for 7 years for accounting and legal compliance purposes.
Account data is deleted upon request, subject to legal retention obligations.
Inactive card balances are subject to the terms outlined in our Terms of Service.
7. Your rights
Under UK GDPR, you have the right to:
— Access the data we hold about you
— Correct inaccurate data
— Request deletion of your data
— Object to certain uses of your data
— Data portability
To exercise any of these rights, contact privacy@rahacards.com. We will respond within 30 days.
8. Cookies
We use essential cookies to operate the service and analytics cookies (anonymised) to understand usage patterns.
We do not use advertising cookies or cross-site tracking.
You can manage cookie preferences via your browser settings.
9. Security
We use industry-standard security measures including HTTPS encryption, secure payment processing through Paystack, and access controls on customer data.
No method of transmission over the internet is 100% secure. We take reasonable steps to protect your information but cannot guarantee absolute security.
10. Changes to this policy
We may update this policy from time to time. Material changes will be communicated by email or via a notice on our website. Continued use of Rahacards after notification constitutes acceptance.
11. Contact
For privacy questions or to exercise your rights: privacy@rahacards.com
Flywave Technology Limited, London, United Kingdom